Apps / UV HelpDesk
UV HelpDesk
by Unified Vision
SharePoint-native service desk.
Free Trial
Free 14 days
Full functionality
Business
€249 / year
1 tenant
Professional
Selected€449 / year
1 tenant
Enterprise
Custom
Multiple tenants
Overview
Catalog, queues, SLA and assignment. Not a ServiceNow replacement. P1 is never silently routed.
For: Internal service desk on SharePoint.
UV HelpDesk
Workspace
Catalog and tickets
INC/REQ numbering is local.
SLA
Business hours. Waiting pauses the clock.
Key features
Catalog and tickets
INC/REQ numbering is local.
SLA
Business hours. Waiting pauses the clock.
Screenshots
Overview
UV HelpDesk
Overview
Catalog and tickets
INC/REQ numbering is local.
SLA
Business hours. Waiting pauses the clock.
Workspace
UV HelpDesk
Primary workspace
Catalog and tickets
INC/REQ numbering is local.
SLA
Business hours. Waiting pauses the clock.
Admin
UV HelpDesk
Configuration
Catalog and tickets
INC/REQ numbering is local.
SLA
Business hours. Waiting pauses the clock.
Pricing
Select a plan before adding the app to the cart.
Free Trial
Free 14 days
- Full functionality
- 14 days
- 1 Microsoft 365 tenant
- No credit card required
Business
€249 / year
- 1 tenant
- Up to 500 users
- Updates included
- Email support
Professional
Selected€449 / year
- 1 tenant
- Unlimited users
- Premium features
- Priority support
Select a billing plan before adding to the cart.
Technical details
- Platform
- SharePoint Online
- Technology
- SPFx 1.20
- Framework
- React
- Browsers
- Edge, Chrome, Safari, Firefox
- Deployment
- Tenant App Catalog
- Minimum SPFx
- 1.18
- Node
- 18 LTS / 22 LTS
- Environments
- Microsoft 365 Commercial
- Latest version
- 0.1.0 · 2026-10-03
Permissions
Listed individually for enterprise review.
| Permission | Type | Reason |
|---|---|---|
| Sites.ReadWrite.All | Delegated | Create tickets in the service list the user can edit. |
Open-source dependencies: React, Fluent UI, PnPjs
Installation
- After purchase or trial, download the signed uv-helpdesk.sppkg package from Account → Files / UV Apps catalog.
- Upload the package to the tenant app catalog (SharePoint admin → More features → Apps).
- Enable the app for the whole tenant or selected site collections.
- If Entra asks for consent, approve only the permissions listed on the product page.
- Open a site and add the web part (or open the full-page app). The app checks for a purchased license or an active trial for this tenant.
- Sites.ReadWrite.All.
How to use
- Open the page signed in with a work account from this Microsoft 365 tenant.
- The app asks the license server whether this tenant has a purchase or an active trial — no key is required.
- If nothing is found, paid features stay locked. Clock, Banner, Quick Links and Profile Card still run in Free mode.
- A product key from Account → License keys is only a fallback when silent activation fails.
- Open a request from the catalog.
- Agents assign and transition. Closed only from Resolved.
Release notes
0.1.0 · 2026-10-03
New features
- Refined Microsoft 365 theming
- Improved Entra ID people cards
Improvements
- Faster initial load in large tenants
- Accessibility updates for WCAG 2.2
Bug fixes
- Resolved focus order in filter panels
- Fixed locale fallback for German
Reviews
No verified customer reviews have been published yet.
FAQ
Does this copy documents to Unified Vision?
No. Default processing stays in the tenant. Optional Azure or managed providers are explicit admin choices.
Is Azure required?
Not for the workbench MVP. Production background workers are optional.
Need help implementing this app?
Unified Vision can help with installation, configuration, migration, custom development, integration and Microsoft 365 consulting.
Customers also use
UV Forms Pro
by Unified Vision
Designer, conditions, validation and calculations without eval. Hidden fields are not security.
From €249 excl. VAT
UV Search Pro
by Unified Vision
Full-page enterprise search with verticals, filters and permission-trimmed results.
From €249 excl. VAT
UV Forms
by Unified Vision
Structured forms on SharePoint lists — without a separate forms platform.
From €179 excl. VAT
UV Dashboard
by Unified Vision
A home for tasks, news, links and KPIs on the intranet.
From €199 excl. VAT